After Your Purchase
RETURNS & REFUNDS
Return Window
[ADMIN NOTE: Insert your return window here. Example: We accept returns within 30 days of the delivery date. Confirm with your fulfillment partner before publishing.]
Eligibility
[ADMIN NOTE: Describe which products are eligible for return. For skincare products, consult applicable consumer protection regulations for your market. Example conditions to include: unopened, unused, original packaging, proof of purchase required.]
How to Start a Return
To initiate a return, contact us via our Contact page with your order number and reason for return. We will provide instructions on next steps.
Refunds
[ADMIN NOTE: Describe your refund process. Include: timing of refunds after receipt, whether shipping costs are refunded, and the refund method (original payment method, store credit, etc.)]
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within [insert timeframe per ADMIN NOTE] of delivery with photos of the issue. We will make it right at no cost to you.
Exchanges
[ADMIN NOTE: Describe your exchange policy, or state if exchanges are not available and customers should place a new order.]
Non-Returnable Items
[ADMIN NOTE: List any products or conditions that are not eligible for return, such as sale items or opened skincare products. Ensure this complies with applicable consumer laws.]
This policy was last updated: [ADMIN NOTE: Add date before publishing]. Questions? Visit our Contact page.